Terms of service
PRE-ORDER
Items listed as 'PRE-ORDER' require a longer processing time and are shipped at a later date than usual. Shipping dates are stated in the product description and vary between items. Orders that include Pre-Order and non Pre-Order items will be shipped at the same time, unless other arrangements are made. Pre-Order purchases cannot be cancelled.
CUSTOMER SERVICE
Our customer service (via E-mail/Phone) hours are Monday through Friday from 11:00 a.m. to 5:00 p.m Central Standard Time. We're closed on Saturday, Sunday and Holidays. Any calls, emails or messages received outside of operating hours will receive a response the following business day.
CHANGE/CANCEL ORDER
Please contact us immediately after placing your order to make any changes. There may be some instances where we are unable to modify your order, we apologize for any inconvenience and will do our best to assist you. Pre-Order purchases cannot be cancelled.
SALE PRICE POLICY
The price shown on the website at the time of purchase is the final purchase price, no exceptions. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders. We do not offer price adjustments. Also note that All Clearance Items are FINAL SALE. No Returns or Exchanges.
PROMO CODES
On the checkout page, you may enter valid promo codes.
Black Label Swim promo codes are case sensitive so please be sure you are entering them correctly. After you have applied your promo code, please make sure you see the code applied to your order in the Order Review section before proceeding to checkout. Only one promotional code can be used per order. After an offer has expired, we are unable to honor the promotion on future orders. Additionally current promotions are unable to be applied to previous purchases. If you are exchanging items that you used a discount code on, we will apply the original code on the exchange order, but only for an equal number of items.
UNAVAILABLE SIZES
When a certain size or color option does not show up in the drop down menu, it means that we are sold out of that specific selection. We pride ourselves on keeping everything fresh by producing a new collection every year. We construct limited quantities of every collection, after the product is sold out we will generally not reproduce it. If you do not see the size you are looking for at this time, please check back frequently or contact us info@blackswimny.com
DAMAGES
Black Label Swim guarantees it's clothing to be free from damage for the first 30 days from date of order as long as you follow our care instructions. Our suits are very delicate and experience normal "wear and tear" over time. If you receive a damaged or defective item, please notify us within 5 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost.
LOST/STOLEN PACKAGES
Once items are shipped it is the responsibility of the postal service to ensure packages are delivered. No refunds will be issued for lost packages. If your tracking information shows that your package was delivered, but you have not received it, please contact USPS at 1 (800) 275-8777 or FedEx at 1-800-463-3339 to file a Claim for the missing shipment.
PROMO CODES/FLASH SALES
All items purchased using a discount code are FINAL SALE and are not eligible for return.